Rank Math pro bought with a wrong account

#904635
  • Resolved Lars

    1 year, 2 months ago

    Rank Math free

    Hello!
    I´m sorry to bother you, but i was so stupid to buy the pro Version with a wrong user account:
    [moved to sensitive data section]

    You you please transfer the subscription to this account?

    Greetings Lars

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 2 months ago

    Hello,

    We apologize for the issue you are facing with your Rank Math PRO subscription. To resolve this, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.

    Please reply to this ticket with the email address you want to connect to your PRO account (in this case, d****************@g********) and include the order number you provided: RANKMATH241103-4859-12150. This will help our support team locate your account and assist you further.

    Thank you for raising this concern, and we appreciate your understanding as we work to resolve it!

    Princess

    1 year, 2 months ago

    Hello,

    Thank you so much for getting in touch.

    We have transferred your subscriptions to your company email address. [moved to sensitive data section]

    Now, please update your Rank Math Plugin to the latest version: https://rankmath.com/changelog/

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Once done, please go back to using Content AI and it should work without any issues.

    Lastly, to avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Rank Math pro bought with a wrong account’ is closed to new replies.