Hello,
We apologize for the issue you are facing with the focus keyword not staying saved. This can be frustrating, and we appreciate you bringing it to our attention.
If you have already tried flushing the cache and re-entering the focus keyword, there may be other factors at play. Here are a few things you can check:
- Plugin Conflicts: Ensure that there are no conflicts with other plugins that might be affecting the functionality of Rank Math.
- Theme Issues: Sometimes, themes can interfere with plugin operations. Try switching to a default theme temporarily to see if the issue persists.
- User Permissions: Make sure that your user role has the necessary permissions to make changes to the focus keywords.
If none of these suggestions resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further. Thank you for your patience!
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
For initial troubleshooting, please check if you are using a Firewall as it may prevent saving the changes.
If you are using a Firewall, please whitelist this route:
/wp-json/rankmath/v1/updateMeta
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/
Let us know how this goes.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
