Hello, we apologize for the issue you are facing with downloading Rank Math PRO from your dashboard. If you are using the correct email and still cannot see the download option, it’s possible that there may be an issue with your account or the purchase process.
We recommend that you reply to this ticket with more details about your purchase, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!
Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
We only see a Content AI starter subscription on the account you opened this ticket with.
Perhaps you purchased the PRO subscription with a different account/email, can you please search and forward a receipt from FastSpring.com so we can locate your account?
We anticipate hearing back from you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
