JSON error when updating AI credits

#903856
Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with the JSON error when updating your AI credits. Thank you for bringing this to our attention.

    To troubleshoot this issue, please try the following steps:

    1. Ensure you are logged into the correct account that you used to purchase the Content AI credits.
    2. Refresh your credits by going to your WordPress Dashboard → Rank Math → General Settings → Content AI and clicking on the refresh button. Here’s a screenshot for reference:
      Refresh Credits
    3. If the problem persists, please disconnect and reconnect your Rank Math account by navigating to Rank Math → Dashboard → Help in your WordPress admin area. Here are the screenshots for disconnecting and reconnecting:
      Disconnect
      Reconnect
    4. After reconnecting, refresh the credits count again to ensure it requests the updated credits from our server.
      Refresh Credits Again

    If you continue to experience issues after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Hope that helps!

    Fabio

    1 year, 3 months ago

    Rank Math free

    I did all suggested but nothing happened, I still have JSON error.
    Help me please.

    Thank you

    Fabio

    Rakibuzzaman Siam

    1 year, 3 months ago

    Hello,

    We’ve already shared your issue with our concerned team. As soon as we get some updates, we’ll make sure to let you know here.

    We really appreciate your kind patience regarding this issue.

    Thank you.

    Jeremy

    1 year, 3 months ago

    Hello,

    Sorry for that. We have gone ahead and fixed this from our end.

    You should see in your WordPress dashboard that your Rank Math account is disconnected from the plugin.

    Please reconnect your Rank Math plugin to your Rank Math account again. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

    disconnect
    connect

    Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:

    Refresh Content AI credits

    Once done, please go back to using Content AI and it should work without any issues.

    Let us know how that goes. Looking forward to helping you.

    Fabio

    1 year, 3 months ago

    Rank Math free

    Thank you, all fixed.

    Regards

    Jeremy

    1 year, 2 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    RankBot

    1 year, 1 month ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘JSON error when updating AI credits’ is closed to new replies.