Hello,
We apologize for the issue you are facing with your Rank Math subscription not showing up on your WordPress website. It seems like there might be a mismatch between the email address used for your purchase and the one associated with your Rank Math account.
To resolve this, please follow these steps:
- Log into your Rank Math account at Rank Math Account.
- Check if your purchased plan is visible in your account dashboard.
- If it is not showing, you may need to contact our support team to merge your accounts or change the email connected to your PRO account. You can do this by opening a ticket through the Rank Math Support Forum.
- In the ticket, provide details about your issue and include the email address you used to purchase the plan or a screenshot of the invoice you received.
Once we have the necessary information, our support team will assist you in getting your subscription activated on your WordPress site.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
If you are having issues using your Content AI plan in your website, please follow this guide: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
If that doesn’t help, please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:
You should see an error message there, please share it here with us.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
