Assistance Required for Analytics Tool Functionality

#903405
  • Resolved Ultiseo AI

    1 year, 3 months ago

    Rank Math free

    Hello,

    I have been wanting to upgrade to the pro version for several months now, but the analytics tool is not working. I have tried everything and followed your step-by-step recommendations. Could you please assist me? I really appreciate your solution, but I’m unable to make full use of it.

    Please find the report attached below.

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with the analytics tool in Rank Math. Thank you for raising this concern.

    To troubleshoot the analytics stats bar not showing up, please ensure that you have enabled the statistics bar by going to Rank Math SEO → General Settings → Analytics. Scroll down and make sure the ‘Frontend Stats Bar’ option is toggled on, then scroll to the bottom of the page and click ‘Save Changes’.

    If you have already done this and the stats bar is still not working, there may be a theme or plugin conflict on your website. We recommend following our guide to confirm any conflicts: Check Plugin Conflicts.

    If you continue to experience issues after these steps, please reply to this ticket with more details about the problem, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your patience, and we look forward to resolving this for you!

    Rakibuzzaman Siam

    1 year, 3 months ago

    Hello,

    For initial troubleshooting, you can try to follow this guideline and see if that works for you: https://rankmath.com/kb/delete-old-analytics-data/

    If the issue still persists, please follow the steps below to create a troubleshooting log so that we can check the issue further for you.

    1. At first add the following filter to your website:

    add_filter( 'rank_math/analytics/log_response', '__return_true' );

    Here is a guide you can follow to add the filter:
    https://rankmath.com/kb/wordpress-hooks-actions-filters/

    2. After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending  or you can try visiting the following URL:

    https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

    This is how it should look like:

    When some actions have completed running, please check the Analytics log under wp-content/uploads/rank-math and share that with us. You can upload the log file using this tool.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Ultiseo AI

    1 year, 3 months ago

    Rank Math free

    Hello Rakibuzzaman Siam, it seems to be working. Thank you very much, and have a great day!

    Jeremy

    1 year, 3 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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