Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see that you upgraded your plan from Starter Plan (7500 credits) to Creator Plan (18,000 credits) which gives you more Content AI credits.
Unfortunately, we cannot extend the subscription for you.
If you wish to cancel your subscription, you can follow the steps illustrated in this tutorial:
https://rankmath.com/kb/cancel-subscription/
This way, you won’t be charged for renewal.
Then, you can choose a plan appropriate for you from our website: https://rankmath.com/pricing/
You can read FAQ’s and purchase AI credits here: https://rankmath.com/content-ai/
If you face any issues while canceling, please do reply, and we will forward your cancellation request to the concerned team.
Hope this helps. Don’t hesitate to get in touch if you require any further assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
