Meta description and title not saving when i update the post

#902881
  • Resolved Furnish My Place LLC

    1 year, 3 months ago

    Rank Math free

    I am facing an issue when I try to save a post after adding the meta and title. It doesn’t save. I have provided a screenshot of the error as well. Can you tell me how to fix this issue?

    [moved to sensitive data section]

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with saving the meta description and title. This can happen due to a few common reasons:

    1. Plugin Conflicts

    There may be conflicts with other plugins that prevent saving the SEO Title, Description, and Focus Keyword. You can troubleshoot this by following our guide on plugin conflicts.

    2. JavaScript-Related Errors

    JavaScript errors can also cause issues when saving metadata. You can check for these errors in your browser’s console. Here’s how to do it in Chrome:

    • Open Developer Tools by navigating to More Tools → Developer Tools or using the shortcut Ctrl + Shift + J (Windows) or Cmd + Option + J (Mac).
    • Click on the Console tab to see if there are any errors.

    Open Developer Tools
    Open console tab
    Google Chrome JavaScript console errors

    If you find any errors, they may indicate a conflict with a plugin or theme. You can reach out to the respective support forum with the error details for further assistance.

    3. Firewall Blocked Access to the File

    If you are using a firewall, it might be blocking access to Rank Math files necessary for saving metadata. Check if Rank Math is being blocked and whitelist it if necessary. The files to check include:

    /wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead

    You can refer to your firewall documentation for instructions on whitelisting these files.

    If the issue persists after trying these steps, please reply to this ticket with the error details from your console, and a human agent from our support team will assist you further. Thank you for raising this concern!

    Sources:
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math

    Ike

    1 year, 3 months ago

    Hello,

    Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

    If you have followed the troubleshooting steps recommended by RankBot above and the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Meta description and title not saving when i update the post’ is closed to new replies.