Hello,
We apologize for the issue you are facing with accessing your ticket regarding the 30-day money-back guarantee. Thank you for raising this concern.
To clarify, Rank Math offers a 30-day money-back guarantee for new customers. If you have requested a refund, it is usually processed instantly, but there may be delays depending on your payment provider. For PayPal, refunds are typically instant, while credit card refunds can take 5 to 7 days for US dollars and up to 30 days for other currencies. Debit card refunds may take up to 30 days for US dollars and up to 60 days for other currencies.
Since you mentioned that you no longer have the PRO version in your account, it seems that your refund request is being processed. If you need further assistance or specific details about your refund status, please reply to your existing ticket, and a human agent from the Rank Math Support team will take over and provide you with the necessary information.
Thank you for your patience, and we hope to resolve this for you soon!
Hello,
We have updated the ticket link so you can view our last reply regarding your refund request.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
