Hello,
We apologize for the issue you are facing with your Rank Math account showing as FREE despite your PRO subscription. It seems that there might be a discrepancy with the email address associated with your PRO plan and your current Rank Math account.
To resolve this, please follow these steps:
- Ensure that the email address you used to purchase the PRO plan matches the one connected to your Rank Math account.
- If they differ, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan. You can do this by opening a ticket through the Rank Math Support Forum.
In your ticket, please include:
- A one-line summary of the issue in the Ticket Title section.
- More details in the Ticket Question section.
- The email address(es) you want to connect to your PRO account in the Sensitive Data section.
- The email address you used to purchase the PRO plan or a screenshot of the invoice from FastSpring.com.
Once you submit your ticket, our support team will assist you in locating your PRO account and making the necessary changes.
Thank you for raising this concern, and we appreciate your patience as we work to resolve it!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Your Rank Math PRO subscription was purchased under a different account with this email address: k***********@g********
Would you like us to merge that account with this current account (h****@k***********) of yours to avoid confusion? If so, please let us know what email address you wish to keep.
Looking forward to helping you.
Hi Jeremy
Yes Please, can you merge those accounts?
Thank you
Kate
Hello,
Please let us know the preferred email address to keep using so you can merge under that address.
Thank you.
Hi Miguel, can you please merge with h****@k***********
Thank you
Kate
Hello,
We have merged your accounts as requested.
Please check on your end if everything is working as expected.
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
