Content Ai not connecting on site

Hello, we’re sorry to hear that you’re having trouble with your Content AI credits not showing up on your website.

To resolve this issue, please follow these steps:

1. Log in to the Correct Account: Ensure that you are logged into the Rank Math account that you used to purchase the Content AI credits. You can check your credits by visiting your Rank Math Account – Websites section.
   

2. Disconnect and Reconnect: If the credit count is correct in your account but not appearing on your website, go to your WordPress admin area and navigate to Rank Math > Dashboard > Help. From there, disconnect and then reconnect your Rank Math account.
   
   

3. Refresh Credits: After reconnecting, head over to your Content AI section and refresh the credits count again. This will prompt the plugin to request the updated credits from our server.
   

Following these steps should help in displaying your Content AI credits correctly on your website. If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Thank you for raising this concern!

Sources:
How to Use Rank Math’s Content AI for SEO » Rank Math
Content AI Credits and Plans: Everything You Need to Know » Rank Math

Hello,

We’ve reviewed the screenshot you shared and have relayed it to the concerned team. As soon as we get some updates, we’ll make sure to let you know here.

We really appreciate your kind patience regarding this matter.

Thank you.

Hello,

We have gone ahead and fixed this from our end.

You should see in your WordPress dashboard that your Rank Math account is disconnected from the plugin.

Please reconnect your Rank Math plugin to your Rank Math account again. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.

Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:

Once done, please go back to using Content AI and it should work without any issues.

Let us know how that goes. Looking forward to helping you.

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.