Hello,
We apologize for the issue you are facing with your Rank Math PRO subscription. It seems that you might have upgraded to PRO using a different email address than the one you are currently using.
To resolve this, please log into your Rank Math account and check if the subscription is listed there. If it is not visible, we recommend replying to this ticket so a human agent from the Rank Math Support team can assist you further with merging accounts or changing the email associated with your PRO subscription.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue!
Hello,
Thank you for contacting support.
The order reference you shared was refunded as per your request on October 11th so if you would like to use the PRO subscription you need to purchase a new one from here: https://rankmath.com/pricing
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
