Hello,
Thank you for contacting the support.
The renewal is for your Content AI credits purchased on October 22, 2023.
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
Please let us know if you did not receive the email so we can assist you further with the request.
Sorry I’m a little confused. I got the email and requested cancelation. Her is the link to the reply https://rankmath.com/my-account/?uid=1435816&altoken=a336337d4bef93efdc3c4c9005eac6d5&rm_redirect_to=https%3A%2F%2Fsupport.rankmath.com%2Fticket%2Fseo-course-20%2F%3Fview%3Dall. I was informed the subscription was canceled and I would not be rebilled.
Hello,
Please note that the ticket you mentioned was regarding the cancellation of your SEO Course subscription, which we have already taken care of: https://support.rankmath.com/ticket/seo-course-20/
The $227 charge on your account on October 22 was for the renewal of your Content AI subscription. The Content AI subscription is different from the SEO Course subscription.
Normally, we do not provide refunds for subscription renewals. However, in this case, please let us know if you would like to cancel and get a refund for the Content AI subscription.
Don’t hesitate to let us know if you need help with anything else.
Yes I would like to receive a refund and cancel the content ai subscription. Thank you for the help.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
