Content. AI not working

Hello, we’re sorry to hear about the issue you’re facing with Content AI. The "forbidden" message typically indicates that there might be a problem with your account connection or permissions.

Here are a few steps you can take to troubleshoot this issue:

1. Check Your Connection: Ensure that your website is properly connected to your Rank Math account. You can do this by going to your WordPress admin area, navigating to Rank Math > Dashboard > Help, and disconnecting and then reconnecting your Rank Math account.
   
   

2. Refresh Content AI Credits: After reconnecting, go to Rank Math > General Settings > Content AI and refresh your credits. This can help in resolving any issues related to credit allocation.
   

3. Check Subscription Status: Make sure that your Content AI subscription is active. If it’s not, you will need to select a plan to access the features.
   

If you’ve tried these steps and are still encountering the issue, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern, and we hope to resolve it quickly for you!

Sources:
Resolving Content AI Related Issues » Rank Math

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:

Please share a screenshot of the error message you see. You may share your screenshots using this handy tool: https://imgur.com/

Looking forward to helping you.

Hello,

We are sorry you are still experiencing this issue.

We would like to investigate this closely. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.