Something went wrong. Please contact us

Hello,

We apologize for the issue you are facing while trying to submit your website to Google using Rank Math. The error message "something went wrong, please contact us" can be frustrating.

To help resolve this issue, we recommend checking the following:

1. Ensure that you are using the latest version of Rank Math.
2. Clear your browser cache and cookies, then try logging in again.
3. Check for any plugin conflicts by temporarily disabling other plugins to see if that resolves the issue.

If the problem persists, please reply to this ticket with any additional details or error messages you may have encountered. A human agent from the Rank Math Support team will take over and assist you further.

Thank you for raising this concern!

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

We can see your website is already connected to your Rank Math account. Can you please confirm if you are still having this issue?

If you do, please try following this guide: https://rankmath.com/kb/problems-while-connecting-account/

If that doesn’t help, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.