payment issues

#896984
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with your payment for the Rank Math PRO plan. Here are some troubleshooting steps you can follow to resolve the payment decline:

    1. Check Your Payment Method: Ensure that your payment method supports the following:

      • Payments in USD $
      • Subscription-based payments
      • Avoid using a prepaid card
      • International payments should be enabled
      • Make sure your IP is not using a Proxy or VPN.

    2. Select Your Current Location: On the checkout page, ensure that the dropdown menu at the top-right corner displays the correct country you are trying to pay from. If it shows a different country, select the correct one.
      Change country in Fastspring

    3. Turn Off VPN or Proxy: If you have a VPN or proxy server enabled, please turn it off as it may interfere with the payment process.
      Some browsers have in-built VPNs

    4. Contact Your Bank: If everything seems fine on your end, consider contacting your bank to understand why the payment is being blocked and request them to approve it.

    If you continue to experience issues after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern, and we look forward to helping you resolve it!

    Princess

    1 year, 3 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on
    – Your IP is not a Proxy, or you are using any VPN or hosting service

    Also make sure that the flag during checkout is showing the correct country at the top right corner.

    Country

    If everything from the above is enabled and working, you can also try using a credit card instead.

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    Looking forward to helping you.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘payment issues’ is closed to new replies.