issues using content ai

#896787
  • Resolved Joelradley

    1 year, 3 months ago

    Rank Math pro
    Content AI Starter

    i have a free rank math account
    i purchased the basic content ai account to see if it helps like other seo optimizing sites
    but on research it just says see more and does not let me use it it was purchased under j*********@g******** how do i sort this is it not installed?

Viewing 5 replies - 1 through 5 (of 5 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with Content AI. It seems like you might need to ensure that your Content AI subscription is active and that your website is properly connected to your Rank Math account.

    Here are a few steps you can follow to troubleshoot the issue:

    1. Check Subscription Status: Make sure that your Content AI subscription is active. If you see messages indicating that you need an active subscription, you may need to verify this in your Rank Math account.

    2. Connect Your Website: Ensure that your website is connected to your Rank Math account. You can do this by clicking on the Connect Now button when prompted in the WordPress dashboard.
      Click Connect Now

    3. Refresh Content AI Credits: After confirming your subscription and connection, refresh your Content AI credits by navigating to Rank Math SEO → General Settings → Content AI in your WordPress dashboard. Here’s a screenshot for reference:
      Refresh Content AI credits

    If you have followed these steps and are still experiencing issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern, and we hope to resolve it quickly for you!

    Joelradley

    1 year, 3 months ago

    Rank Math pro
    Content AI Starter

    still just says see or learn more research wont work on page

    Princess

    1 year, 3 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased Content AI with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Joelradley

    1 year, 3 months ago

    Rank Math pro
    Content AI Starter

    my emails are i***@j************* and joelradley.com

    my site is joelradley.com

    Jeremy

    1 year, 3 months ago

    Hello,

    Your website is currently connected to your Rank Math account with an email address of i***@j************* where the Content AI subscription isn’t purchased.

    You’ll have to login to your other Rank Math account j*********@g******** and connect it to your website instead if you wish to make use of the Content AI feature.

    Alternatively, we can merge all your accounts into a single account so you can use the Content AI using a preferred account. Just let us know here which email address you prefer to keep.

    Looking forward to helping you.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘issues using content ai’ is closed to new replies.