Ad for the rankmath pro version on the frontend

#896190
  • Resolved Cee

    1 year, 3 months ago

    Rank Math free

    Hi. The RankMath plugin fires an ad for the rankmath pro version on the frontend just above the header menu every time I refresh the page. It’s just a split second, but shouldn’t be there. What do I do? Do you want me to upload an image or 2 seconds movie showing the error?

    1. Cache cleared.
    2. No conflict with other plugins – the error is there even with all plugins deactivated
    3. No conflict with theme – the error remains when I shift to another theme
    4. RankMath is updated

    See here: https://snipboard.io/chVZCa.jpg

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with the Rank Math plugin displaying an ad for the Pro version on the frontend. Thank you for providing detailed information about the steps you’ve already taken to troubleshoot this issue.

    Since you’ve confirmed that there are no conflicts with other plugins or themes, and that Rank Math is updated, it seems like this might be an unexpected behavior.

    To further assist you, we recommend replying to this ticket with the image or video showing the error. A human agent from the Rank Math Support team will take over and provide you with the necessary assistance to resolve this issue.

    Thank you for your patience, and we look forward to helping you!

    Jeremy

    1 year, 3 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    That strip is intended for the Analytics Stats which can be disabled in Rank Math → General Settings → Analytics. See screenshot:

    Rank Math support

    Hope that helps.

    Cee

    1 year, 3 months ago

    Rank Math free

    That solved the equation.
    Thanks so much.

    Rakibuzzaman Siam

    1 year, 3 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

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