Hello,
We apologize for the issue you are facing with the redirection on your site. It can be frustrating when pages redirect unexpectedly.
There are several potential causes for pages redirecting to the home page, including:
- Check for Other Redirection Plugins: Ensure that you do not have any other redirection plugins installed that might be conflicting with Rank Math. If you find any, consider disabling or removing them.
- Review Your Redirects: Check the Redirection Manager in Rank Math to see if there are any rules set up that might be causing this behavior.
- Theme or Plugin Conflicts: Sometimes, themes or other plugins can interfere with redirection settings. You may want to temporarily disable other plugins to see if the issue persists.
- Server Configuration: Occasionally, server settings or .htaccess rules can cause unexpected redirects. Reviewing these settings might help identify the issue.
For a more detailed troubleshooting process, you can refer to our guide on solving redirection issues.
If the problem continues after checking these areas, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for your patience, and we look forward to resolving this issue for you!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
We’ve checked your site pages but cannot see the redirection issues.
Could you please share the URL that is getting redirected to your homepage so we can investigate further?
Meanwhile, you may flush your permalinks by navigating to Settings → Permalinks in your WordPress dashboard.
You don’t need to make any changes there, just click the Save Changes button.
Looking forward to helping you.
Hello,
Thank you for your feedback.
I’ve just done what you told me to do in settings, permalink, save but it didn’t change anything.
For example, these two redirects don’t work:
https://www.cosyhomeconciergerie.ch/de/hausverwaltung/
-> to https://www.cosyhomeconciergerie.ch/de/private-hausmeisterei/
https://www.cosyhomeconciergerie.ch/it/gestione-immobiliare/
-> to https://www.cosyhomeconciergerie.ch/it/concierge-privato/
You can find the redirections that don’t work, I’ve given you access to the admin panel. They are in the Rank Math plugin redirection
Hello,
We checked your website and found the following 2 issues.
1. We can see de/private-hausmeisterei/ page is currently returning a 404 error. Since you’ve set the Fallback Behaviour of your 404 pages to redirect your homepage, the first /de/hausverwaltung/ page redirects to de/private-hausmeisterei/ and then it automatically redirects to homepage because of the Fallback Behaviour.
2. Even if you change the Fallback Behaviour from WP Dashboard > Rank Math > General Settings > Redirections, it doesn’t work properly because the Admin and Site Enhancements (ASE) plugin you’re using on your website is also redirecting your 404 pages to your homepage.
In order to resolve the issue, make sure /de/private-hausmeisterei/ and /it/concierge-privato/ pages work properly on your website.
Let us know how it goes. Looking forward to helping you.
Thank you.
I notice that the redirection problem only concerns languages other than French.
Very few of the redirections work in Italian, German and English. Only a few. However, all the pages work correctly and I’ve just checked this. Do we have any other leads ?
Thank you for your feedback.
What’s strange is that the page still works fine? When you go to see it, it opens. At least with me, and with you ?
https://www.cosyhomeconciergerie.ch/de/private-hausmeisterei/
https://www.cosyhomeconciergerie.ch/it/concierge-privato/
Hello,
You can clearly see that the page is returning a 404 by setting the fallback for the redirections to default 404 and disabling the ASE plugin temporarily.
That should easily tell you that those pages are returning a 404 error which explains why they are redirecting to the homepage as we explained earlier.
Thank you.
Yes, it’s normal for it to return a 404 error, because the redirect isn’t working !
We agree that there’s a 404 error, but that’s normal because the redirect is designed to redirect from the page that no longer exists to the page that does exist.
I’ve attached a video here, so you can see that the page is returning a 404 error because the redirect isn’t working!
Here’s the video.
Thanks for your help
https://we.tl/t-mtqMMQxZKs
Hello,
It appears that Rank Math redirection is not working when the “TranslatePress – Developer” plugin is active.
Here’s a video of the issue:
If the “TranslatePress – Developer” is an official plugin, please reach out to the TranslatePress team to understand why the plugin is conflicting with Rank Math Redirections.
We hope this helps clarify the issue. Please let us know if you have any other questions or concerns.
