Hello,
We apologize for the issue you are facing with your AI Credits in the Rank Math plugin. It seems there might be a discrepancy between your account and the plugin’s display.
Since you mentioned that you have purchased the "Pro" version and are seeing 0 credits in the plugin, we recommend checking the following:
- Ensure that you are logged into the same account in the Rank Math plugin that you used to purchase the Pro version.
- Try refreshing the plugin or clearing your browser cache to see if that updates the credit display.
- If the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We have manually disconnected the concerned website from our end. When you log in to your website now you should see it disconnected from your account.
Please reconnect it by clicking the “Connect now” link in the warning message and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.
Please let us know if the issue has been fixed for your website.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
