Hello,
We apologize for the confusion and any inconvenience you are facing regarding your Content AI subscription. To resolve this issue, please ensure that you are logged into the correct account associated with the email used for the purchase. You can check your subscriptions by visiting your Rank Math account here: My Account – Websites.
If you still cannot find your subscription details after checking both accounts, please reply to this ticket with your invoice number and Order ID. A human agent from our support team will take over and assist you further.
Thank you for bringing this to our attention, and we look forward to helping you resolve this issue!
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
The renewal is for your Content AI credits purchased on October 9, 2023 under the first email address you provided.
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
Please let us know if you did not receive the email so we can assist you further with the request.
On the other concern, would you like to merge these two accounts to avoid any confusion in the future?
If so, please tell us the preferred email address and we will do the needful.
If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
