Scheema messes up password protect page

#89517
  • Resolved Lerato Gantner
    Rank Math free

    When I password protect a page and have scheema switched on on the rankmath dashboard, the look of the page where the password needs to be entered is all messed up. The menue is not a menue any longer but appears one below the other and all style settings to my site do not apply. That is the same if I don’t select a specific schema or a specific schema such as event or service. The password protected page only shows correctly if I disable schema in the rank math dashboard or if I disable the whole rank math plugin. I have the latest rank math vesion installed and all plugins & Themes updated. What can I do to use rank math and allow secured site (the page to enter password) to display correctly?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Sorry for the issue you are facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it seems like a plugin (or theme) is causing a conflict with Rank Math.

    To determine which one, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Thank you for your reply. Many people commented that this plugin “Health Check & Troubleshooting” broke down their site. Therefore I didn’t want to install it. Is there any other solution?

    Hello,

    Since we cannot replicate this from our end, could you then please create a testing site and confirm the issue can be replicated there. If you are able to replicate this, please edit the first post on this ticket and include your the logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Scheema messes up password protect page’ is closed to new replies.