not redeem credits

Hello,

We apologize for the issue you are facing with your credits not being available. To resolve this, please ensure that you are logged into the correct account that you used to purchase your Content AI credits.

Once logged in, check your remaining credits by going to Rank Math > Account > Website or by visiting this URL: My Account – Websites. You should see your correct remaining credits there. Here’s a reference screenshot:

If the credit count appears correct but is not reflecting on your website, please follow these steps:

1. Go to your WordPress admin area.
2. Navigate to Rank Math > Dashboard > Help.
3. Disconnect and then reconnect your Rank Math account.

Here are screenshots for reference:

After reconnecting, head over to your Content AI and refresh the credits count again to request the updated credits from our server. You can do this by following the steps shown in this screenshot:

We hope this helps! If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.