Hello,
We apologize for the issue you are facing regarding your subscription. Unfortunately, we do not have specific information about refund policies in the provided context. We recommend replying to your ticket, and a human agent from the Rank Math Support team will be able to assist you further with your request regarding a refund.
Thank you for raising this concern, and we appreciate your understanding.
Hello,
Thank you for contacting the support.
Sorry to disappoint, but our refund policy does not extend for renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
Please let us know. We are here to assist.
I did’t get any e-mail otherwise I’ll end the subscription because I don’t use your service. Now I have ended after the payment when I saw this at my bank account
Please reconsider the refund. Best regards.
Hello,
Since you mentioned that you didn’t receive the email reminder, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium Content AI features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Hello,
Thank you for processing the refund for my recent transaction. I appreciate your prompt action on this.
I want to take a moment to commend you on the quality of your product. It has been excellent, and I have enjoyed using it. However, due to the cancellation of the project I was involved with, I will no longer be needing your software.
I remain impressed with your product and would consider using it again in the future should my needs change.
Best regards,
Marcin Kowalski
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
