Meta description won’t save

#893794
  • Resolved Ruben Bos
    Rank Math free

    Hi, since a couple of weeks, we seem to be unable to save the meta description for our blog posttype. It keeps saying we still need to fill it. I have made a video of what I mean. https://we.tl/t-YMoNq9gQmy

    Good to know: We use the latest version of rankmath: 1.0.229

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    We apologize for the issue you are facing with saving the meta description for your blog post type. This can happen due to several reasons. Here are some common causes and solutions:

    1. Plugin Conflicts

    There may be conflicts with other plugins that prevent saving the SEO Title, Description, and Focus Keyword. You can check for plugin conflicts by following our guide on plugin conflict.

    2. JavaScript-Related Errors

    JavaScript errors can also cause issues when saving metadata. You can diagnose these errors by checking the JavaScript Console in your browser. Here’s how to do it in Chrome:

    • Open Developer Tools by navigating to More ToolsDeveloper Tools.
    • Click on the Console tab.

    Open Developer Tools
    Open console tab

    If there are any errors listed, they may provide insight into what is causing the issue.

    3. Firewall Blocked Access to the File

    If you are using a firewall, it might be blocking access to Rank Math files necessary for saving metadata. Ensure that the following files are whitelisted:

    /wp-json/rankmath/v1/updateMeta
    /wp-json/rankmath/v1/updateSchemas
    /wp-json/rankmath/v1/updateRedirection
    /wp-json/rankmath/v1/getFeaturedImageId
    /wp-json/rankmath/v1/getHead

    You can refer to your firewall documentation for instructions on how to whitelist these files.

    If you have checked all of these and the issue persists, please reply to this ticket with any error messages you find, and a human agent from our support team will assist you further. Thank you for bringing this to our attention!

    Hello,

    Thank you for contacting the support and sorry for not following up quickly and any inconvenience that might have been caused due to that.

    Please check if you are using a Firewall, as it may prevent saving the changes.

    If you are using a Firewall, please whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Whitelisting the route should fix the issue.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/

    I hope this helps. Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Meta description won’t save’ is closed to new replies.