Unable to edit the homepage when Rankmath plugin is active

#892979
  • Resolved Think PC

    2 months, 1 week ago

    Rank Math free

    my site is woocommerce based and whenever I want to edit my homepage it stuck in the middle and can’t load when rankmath plugin is active. After deactivating the plugin everything works fine.

    So, can you resolve this issue?

    Regards

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with editing your homepage while the Rank Math plugin is active. It seems like there might be a conflict with another plugin or your theme.

    To troubleshoot this, we recommend checking for plugin conflicts by following these steps:

    1. Navigate to the Troubleshooting Mode in the top bar of Rank Math.
    2. Hover over the plugins section and click on any one of the plugins to enable it.
    3. Try reproducing the issue again.

    Enabling plugins in Troubleshooting Mode

    • If the issue persists, then the plugin you just activated is conflicting with Rank Math.
    • If not, then that plugin is not causing issues with Rank Math.

    Repeat this process by enabling one plugin at a time until you identify which one is causing the conflict. Once you find the conflicting plugin, you can contact its developer for a resolution.

    If the issue continues even when only the default WordPress theme and Rank Math are active, please let us know directly at our support forum so that we can assist you further.

    Thank you for bringing this to our attention, and we hope to resolve it soon!

    Rakibuzzaman Siam

    2 months, 1 week ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    This issue could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.

    Here’s a guide for troubleshooting further if the issue persists:
    https://rankmath.com/kb/check-plugin-conflicts/

    You can also follow the steps in this video:
    https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Let us know how it goes. Looking forward to helping you.

    RankBot

    1 month, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Unable to edit the homepage when Rankmath plugin is active’ is closed to new replies.