Subscription issue

Hi
I also see that Findadoula website has been set up with a business subscription while BellyBelly is a pro subscription.
I believe that both websites should have a pro subscription.

Can someone from support please address this inconsistency.
Also the pro subscriptions are considerably less costly than the business subscription, which should not have been executed by the agency managing the development.

look forward to a timely response, Robert

no sensitive data

Hi Jaideep,
In response to your points which have provided no detail but generalisations and misrepresentations;

Point 1 – There was a price increase last year, you are misstating the position and circumstance here! RankMath are not being fair or considerate of their legacy, loyal and longstanding customers!
Please advise me in detail;
What innovative features l used and were applicable to my subscription -BellyBelly was on Pro, not Business?
What assurances were provided of consistent updates? There have been consistent errors and issues with RankMath updates, each and every time through out the year. In fact one of the roll outs caused issues with our platform, this was a direct result of bad user testing by RankMath, launching an update that was not debugged.
What enhancement of customer support? there is no enhancement, please explain in detail how customer service has improved for me?
l am still required to wait 24hrs before a response, there has been a shift to low cost centers to save RankMath money, but the service has not improved, it has degraded.

Please explain what “the fortification of long-term sustainability” means? What nonsense are you trying to state here?

What is proactive management of inflation and operational costs mean? Inflation in the US has decreased, we have seen repeated increases to subscription prices for legacy customers, while new clients receive preferential treatment and pricing.
It is unfair that you treat legacy customers who have been loyal and for years in such a way that is disenfranchising.
We all have cost pressures, but RankMath need to look at their on cost structures, profits and shareholder dividends, rather than seeking to maintain this out of their loyal customers repeatedly.

Please provide specific detailed examples of how your sustainable product helps and benefits me and my platform? Please do not try and greenwash me with your generalised sustainable commentary, it is a reportable offence in Australia and US to greenwash or make false statements.

Please justify the “modest” price increase, it is only fair and appropriate to do so?

Point 2 – With all your so called development and enhancements, RankMath do not provided the user a downgrade functionality, why?
I need the following resolved –
Currently our main account BellyBelly.com.au is on a Pro subscription and has been for many years, our new account FindADoula.com.au is on a business subscription, this was done in error by the developer.
refer the link – https://rankmath.com/my-account/websites/

We need both accounts to be on Pro subscription, not a mismatch – one being on Pro, while the other on Business.
With all the so called development claimed by RankMath, basic functionality like downgrading account, allowing the user to know which account is on which subscription clearly is not available, why?
It is hidden or difficult to find, it is not clear on the subscription tab and the invoicing tab is non-existent. There is a UX problem, why?

I need both accounts to be aligned on Pro subscription please.
l need a refund for last years subscription as l was being charged Business, but our main account was on Pro.
I need a refund for the current years subscription difference please.

Please advise when these have been done accordingly?

Point 3. This is related to a specific website not the entire website.
BellyBelly has not received the benefits of a business account in the previous year, it was Pro before the subscription was renewed and remains Pro now. I have a screen shot demonstrating that accordingly

As noted above, l would please like a detailed explanation of points 1 to justify the “modest” price increases RankMath are asking for, it is only fair.
I would please like the subscription to reflect Pro, currently BellyBelly is Pro, while Findadoula is on Business.
They both should have been Pro, please advise when you have changed this and when you will refund last year and this years subscription difference accordingly.

kind regards Robert

HI
I am still waiting for my reply?
Please be kind enough to respond to my email as you have taken my money without providing me with an appropriate response.

It is unfair.
Look forward to hearing from you, Robert

Hi Uzair,

Can you please explain, why my account was cancelled?
We have been given no warning of this or explained why the BellyBelly subscription which was setup as Pro has been cancelled (l have images to demonstrate this)?
I asked for the FindaDoula subscription to be downgraded from Business to Pro, so both websites were aligned under the same subscription package not mismatched?

Is there a breakdown in basic communication and understanding here?
None of this action was explained, and now l find myself in a situation where the account has been cancelled, l have not received a refund which could take 60 days, and l am being asked to pay more money immediately to resubscribe at a higher rate?

l thought l made it very clear in the 3 points previously mentioned;
Point 1 – Provide details of the benefits l received on my account to justify the price increases.
Point 2 – Downgrade the Findadoula website from Business to Pro to match the other websites (images were attached to show this).
Point 3 – Refund for last year and this year business subscription charges, BellyBelly was a Pro subscription while, Findadoula was wrongly set up as Business. Findadoula was in development this year, so the subscription should never have been applied or used.

In Addition why am l now being forced into accepting a new pricing structure, l did not ask for my account to be cancelled in the first place (this is basic functionality), l just wanted to downgrade a website (FindaDoula) to Pro?
l was already a Pro member under the old legacy scheme (BellyBelly website), why did you cancel the entire account subscription?
Was this done because l was asking for RankMath to detail how l benefited to justify their “modest” price increase?

I look forward to our issues being rectified as quickly as possible and my business subscription restored to Pro in full to avoid further issues on my site.
I place you on notice that these communications will be posted on our social media of 1mio strong followers and relinked to a number of other user accounts to demonstrate RankMaths terrible customer service.

Please note that we reserve our rights to charge RankMath with immediate affect any delays in the refund, these will incur a compounding interest rate of 25% every day from the date of withdrawal to the date of refund into our account under Australian laws.

thank you Robert