I can’t use content AI

#891766
Viewing 12 replies - 1 through 12 (of 12 total)
  • RankBot

    1 year, 3 months ago

    Hello, we’re sorry to hear that you’re having trouble using Content AI after purchasing the Pro plan and connecting your website.

    There are a couple of reasons why you might be facing this issue:

    1. Content AI Subscription is Not Active: If you see a message stating, "To access this Content AI feature, you need to have an active subscription plan," it means your Content AI subscription may not be active. You can check your subscription status and select a Content AI plan if needed.
      To access this Content AI feature, you need to have an active subscription plan.

    2. Website is Not Connected to Rank Math: If you encounter a message saying, "Start using Content AI by connecting your RankMath.com Account," it indicates that your website may not be properly connected. To connect your site, navigate to WordPress Dashboard → Rank Math SEO → Help and click Connect Now. Make sure you are logged into the correct Rank Math account that has the Content AI credits.
      Start using Content AI by connecting your RankMath account.

    If you’ve checked these points and are still unable to use Content AI, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!

    Sources:
    Resolving Content AI Related Issues » Rank Math
    How to Connect/Disconnect Your Website From Content AI

    Vikingdogs

    1 year, 3 months ago

    Rank Math free

    Both issues are ok.

    Jaideep Asrani

    1 year, 3 months ago

    Hello,

    Thank you for contacting Rank Math support.

    Please confirm if you can now use the Content AI or if you need any further assistance with this.

    Looking forward to helping you.

    Vikingdogs

    1 year, 3 months ago

    Rank Math free

    I cant’t.

    I have reconnected the website to rank math and it does not detect the content ai

    Jaideep Asrani

    1 year, 3 months ago

    Hello,

    Please confirm if you get an error when you use the refresh icon in WP Dashboard > Rank Math SEO > General Settings > Content AI. If you do, please share it and the site URL so we can fix the issue.

    Looking forward to helping you.

    Vikingdogs

    1 year, 3 months ago

    Rank Math free

    Hello,

    Wehe i refresh, pop up show that “Las respuesta no es una respuesta JSON válida.”

    https://www.vikingdogs.es

    Vikingdogs

    1 year, 3 months ago

    Rank Math free

    I use Cloudflare, maybe i need some waf rules. Can you tell me your ip list or dns ?

    Jaideep Asrani

    1 year, 3 months ago

    Hello,

    You don’t need any WAF rules. The issue was on our end and we have fixed it.

    Please navigate to WP Dashboard > Rank Math SEO > Dashboard > Help and Connect your Rank Math account.

    Once done, please go back to using Content AI, and it should work without any issues.

    Hope that helps, and please do not hesitate to let us know if you need my assistance with anything else.

    Vikingdogs

    1 year, 3 months ago

    Rank Math free

    I done this a many times and don’t work

    Adetayo

    1 year, 3 months ago

    Hello,

    To investigate this issue further, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience.

    Thank you for choosing Rank Math.

    Vikingdogs

    1 year, 3 months ago

    Rank Math free

    Hello, now I can see module content ai, but when I try generate one title for example, show this.

    Clave API no válida. Por favor, comprueba tu clave API o vuelve a conectar el sitio e inténtalo de nuevo.

    Jeremy

    1 year, 3 months ago

    Hello,

    We might need to take a closer look at the settings. Please share your website’s WP admin login as we requested previously. https://support.rankmath.com/ticket/i-cant-use-content-ai-5/?view=all#post-891998

    Looking forward to helping you.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 12 replies - 1 through 12 (of 12 total)

The ticket ‘I can’t use content AI’ is closed to new replies.