Hello,
We apologize for the issue you are facing with renewing your Rank Math PRO license. To renew your license, you typically need to log into your Rank Math account and navigate to the subscription section. If you have updated your payment method but do not see an option to renew in the admin panel, it may be necessary to check if your account is properly connected.
Here are some steps you can follow:
- Ensure that you are logged into the correct Rank Math account associated with your PRO subscription.
- Navigate to Rank Math SEO → Dashboard → Help in your WordPress admin area.
- If needed, disconnect and reconnect your Rank Math account to refresh the options available.
If you still do not see the renewal option after these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern!
Sources:
How to Upgrade to Rank Math PRO » Rank Math
Hello,
Thank you for contacting the support and sorry for not following up quickly and any inconvenience that might have been caused due to that.
FastSpring, our payment processor, automatically retries the charge 1, 3, and 5 days after a declined rebill/payment failed.
However, in your case, it’s possible that you have changed your payment method too late or for some reason renewal doesn’t work and the subscription already expired.
We can see that you have already bought a new subscription. Don’t worry it will not affect your site’s SEO setup and all the settings and data will stay the same on your site.
Hope that helps. Let us know if you need any other assistance.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
