Hello, we’re sorry to hear that you’re facing issues with your Rank Math PRO upgrade. To resolve this, please ensure that you have downloaded the Rank Math PRO plugin from your Rank Math account. If you have already done this and are still experiencing issues, it might be due to using a different email address for your PRO account than the one associated with your FREE account.
In that case, you will need to contact our support team to merge both accounts or change the email connected to your PRO account. You can do this by submitting a ticket through the Rank Math Support Forum.
Here’s a brief overview of the steps:
- Log into your Rank Math account and download the PRO version.
- Ensure the FREE version is installed and activated on your site.
- Upload the PRO version via your WordPress Dashboard.
- Activate your license from the Rank Math settings.
If you need further assistance, please reply to this ticket, and a human agent from our support team will take over and assist you further.
Hello,
We can see a Content AI subscription on your account, not any plugin subscription. Please note that the Rank Math PRO subscription is different from the Content AI subscription.
You can purchase the Rank Math PRO subscription from here: https://rankmath.com/pricing/
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
