Please stop sending me notices about renewing my AI subscription.

#891153
  • Resolved Andrew Kruglanski

    1 year, 2 months ago

    Rank Math free

    Please stop sending me notices about changing my payment method and renewing my AI subscription. I have no interest in renewing that subscription for the following reasons:

    (1) The cost of your product is too high compared to equally good or better options I have available to me.
    (2) I am unhappy that you decided to deceive clients like me by making it appear that your AI product is necessary to maximize my SEO score. However, I appreciate the fact that, when I brought that up to support before, you provided the code needed to remove use of your AI as a criterion for measuring SEO. I installed the code in the last couple of weeks.

    Also please note that, except for the above, I love Rank Math and have purchased a pro license under a different email address.

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 year, 2 months ago

    Hello,

    We apologize for the inconvenience you are experiencing with the renewal notices for your AI subscription. We understand your concerns regarding the cost and the perceived necessity of the AI product for maximizing your SEO score. Your feedback is valuable to us, and we appreciate you sharing your thoughts.

    To stop receiving these notices, you can cancel your Rank Math AI subscription by following these steps:

    1. Navigate to Rank Math Dashboard: Log in to your Rank Math account and go to Rank Math Dashboard → Subscriptions.
      Navigate to Rank Math Dashboard - Subscriptions

    2. Change Payment Methods: In the subscriptions page, select the Payment Methods tab and click the Change Payment Methods button.
      Change Rank Math Payment Methods

    3. Access FastSpring Checkout: The FastSpring Checkout Page will open in a new tab. Enter the email address you used to purchase the subscription and click Continue. You will receive an email with further instructions.
      Enter your Rank Math email address used for subscription in the FastSpring Checkout page
      FastSpring Checkout email sent notification

    If you have any further questions or need assistance with anything else, please feel free to reply to this ticket, and a human agent from our support team will assist you. Thank you for your understanding, and we appreciate your continued support of Rank Math!

    Sources:
    How to Cancel Your Rank Math Subscription » Rank Math

    Princess

    1 year, 2 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Andrew Kruglanski

    1 year, 1 month ago

    Rank Math free

    My records show that I placed the order under the o********@o************ email address. Please see if you can find it under that email address. Thank you.

    Princess

    1 year, 1 month ago

    Hello,

    We found the account under a different email address. We have added the details in the sensitive data section.

    To avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    Andrew Kruglanski

    1 year, 1 month ago

    Rank Math free

    Please merge these accounts under
    a*****@o****************. Thank you.

    Jeremy

    1 year, 1 month ago

    Hello,

    We have gone ahead and merged your accounts under the preferred email address.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    1 year ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Please stop sending me notices about renewing my AI subscription.’ is closed to new replies.