Hello,
We apologize for the issue you are facing with your AI subscription. It seems that you may not be logged into the correct Rank Math account that you used to purchase the Content AI subscription.
Please follow these steps to check your subscription:
- Log in to the Rank Math account that you used to purchase the subscription.
- Navigate to Rank Math > Account > Website or visit this URL: My Account – Websites.
- Check if your AI subscription is listed there and if the credits are visible.
If you are logged into the correct account and still do not see your subscription, please disconnect and reconnect your Rank Math account in your WordPress admin area:
- Go to Rank Math > Dashboard > Help, then disconnect and reconnect your account.
After reconnecting, refresh the Content AI section to see if your subscription appears correctly.
If the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!
Sources:
How to Use Rank Math’s Content AI for SEO » Rank Math
Hello,
We can see the Content AI Starter subscription on your account. If you’re not able to see the credits on your website, please try to follow the steps mentioned in this guide and see if that works for you: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
