Hello,
We apologize for the issue you are facing with your Content AI order appearing in a different account. To resolve this, we recommend replying to this ticket with more details about your accounts, and a human agent from the Rank Math Support team will assist you further.
Thank you for bringing this concern to our attention. We look forward to helping you resolve it!
Hi,
when I enter my account, I have two option
1) with my Name and Keyword
2) With google
But it looks like this are different accounts
In both my name is “Inga”
Now I ordered the content AI but in the account with the free Rank Math
In the other I bought the payed Rank Math account, but there I now don´t have the content AI
Can you bring this two accounts together please?
Thank you for help
Inga
Ok, now I understood:
one account runs under my Mail adress: n***@i***************** an there I bought the pro version.
The other account runs under i*****************@g******** and there I have the the free pack and now the content AI.
Please con you ad the content AI to my n***@i***************** account?
Thank you
Inga
Hello,
Thank you for contacting Rank Math support.
Yes, we can merge both accounts into one single for you. To do that, can please let us know which email you’d like to use as your main email going forward?
We are looking forward to hearing back from you.
Thank you!
please use n***@i*****************
Now i hope I can use content AI!
If I see that the small pack isn´t sufficient. Can I upgrade my order ore do I have to order compleatly new?
Thank you in advance
Inga
Hi,
could you pleas tell me when you can change it to n***@i*****************, so I can start working with it?
Thank you
INga
Hello,
We have merged your accounts as requested. Please navigate to WP Dashboard > Rank Math SEO > Dashboard > Help and disconnect & reconnect your Rank Math account.
After that, head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:
Once done, please go back to using Content AI, and it should work without any issues.
You don’t have to purchase a new plan. You can upgrade the plan from the Subscriptions tab of your Rank Math account.
Hope that helps, and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on
https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post
about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
