Cant upgrade from 3.0.70 to 3.0.72

Hello,

We apologize for the issue you are facing while trying to upgrade from version 3.0.70 to 3.0.72. This can sometimes happen due to various reasons such as plugin conflicts, server issues, or insufficient memory.

Here are a few steps you can try to resolve the issue:

1. Clear Cache: If you are using any caching plugins, please clear the cache and try the upgrade again.

2. Check for Conflicts: Deactivate other plugins temporarily to see if there is a conflict preventing the upgrade.

3. Increase PHP Memory Limit: Sometimes, increasing the PHP memory limit can help with upgrades. You can do this by editing your wp-config.php file and adding the following line:

   define('WP_MEMORY_LIMIT', '256M');

4. Manual Upgrade: If the above steps do not work, you can try manually upgrading the plugin:

   • Download the latest version of Rank Math from the official website.
   • Go to your WordPress dashboard, navigate to Plugins → Add New → Upload Plugin, and upload the downloaded ZIP file.

5. Check Server Logs: If you have access to your server logs, check for any errors that might indicate what went wrong during the upgrade process.

If these steps do not resolve the issue, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

Thank you for raising this concern!

Sources:
How to Fix the Briefly Unavailable for Scheduled Maintenance Error in WordPress » Rank Math

Hello,

It seems that you’re updating the Rank Math PRO plugin but the account you have used to open this ticket is the Rank Math free version.

Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

Looking forward to helping you.

Hello,

The recent charge is for the renewal of the Content AI plan.

Please make sure that your site is connected to your PRO account. You can reconnect your account in WP Dashboard > Rank Math SEO > Dashboard > Help. Once done, you should be able to update the PRO plugin. If the issue persists, you can follow this guide to update the plugin manually: https://rankmath.com/kb/update-rank-math-manually/

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Hello,

You activated Content AI willingly last October 9, 2023 and this is the renewal for this year.

We sent out an email reminder 7 days prior to the charge. Did you not receive that?
 
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
 
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
 
Please let us know if you did not receive the email so we can assist you further with the request.

Hello,

As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.

If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.

For PayPal, it’s always almost instant.

Back to your issue with your PRO plugin upgrade, let us know if you are still facing this issue after following the steps from here.

Looking forward to helping you.

Hello,

Glad that helped.

I am happy it helped you. Do you have any other questions or do you want us to mark this as solved?

Thank you.