Hello after an update to Version 1.0.229 my website crashed

#890373
  • Resolved Simonas
    Rank Math free

    Hello after an update to Version 1.0.229 my website crashed I deactivated the plugin and its back online, but now I can’t activate rankmath

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello, we’re sorry to hear that you’re facing issues after updating to Version 1.0.229. It seems that the update may have caused a conflict or issue with your website.

    To resolve this, you can try the following steps:

    1. Clear Cache: Make sure to clear your website’s cache, including any server-side cache, as this can sometimes cause issues after updates.

    2. Repair Action Scheduler: If you are encountering a fatal error related to the Action Scheduler, you can use our Repair Action Scheduler plugin to fix it automatically. After downloading and activating the plugin, it should deactivate itself once the repair is complete.
      Repair Action Scheduler Error Plugin

    3. Check for Conflicts: Deactivate other plugins temporarily to see if there’s a conflict with Rank Math. If Rank Math activates successfully after deactivating other plugins, reactivate them one by one to identify the conflicting plugin.

    4. Reinstall Rank Math: If the above steps do not work, consider deleting and reinstalling the Rank Math plugin. Make sure to back up your settings before doing this.

    If you continue to experience issues, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!

    Sources:
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math

    Simonas
    Rank Math free

    I did all the steps except 4, because I can’t access the plugin to do a settings backup

    Hello,

    Apologies for the inconvenience.

    You must have received an email from WordPress with the details about the error. Please share it with us here so we can check.

    If you haven’t received the email with the error code, you can follow this guide to enable debugging in WordPress
    https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.

    Having an error log will help us determine what is causing the issue on your site.

    Looking forward to helping you.

    Hello,

    For initial troubleshooting, please try reinstalling the Rank Math plugin on your site.

    All of your settings and data are saved in your database so there shouldn’t be any data loss upon doing so.

    Let us know how this goes.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Hello after an update to Version 1.0.229 my website crashed’ is closed to new replies.