doesnt work in Divi

#889701
  • Resolved Dave Holland

    1 year, 3 months ago

    Rank Math free
    Content AI Expert

    Hi,

    I bought the 30,000 package this morning, but it doesn’t work with Divi. The research tool works, but I can’t generate the content as the button doesn’t work.

    Please advise

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with the content generation button in Divi. Thank you for raising this concern.

    To troubleshoot this issue, please try the following steps:

    1. Ensure that you have refreshed your Content AI credits. You can do this by going to your WordPress Dashboard → Rank Math → General Settings → Content AI and refreshing the credits. Here’s a screenshot for reference:
      Refresh Content AI Credits

    2. If the button still does not work after refreshing the credits, please check if there are any JavaScript errors in your browser’s console that might be affecting the functionality.

    3. Additionally, ensure that your Divi theme and all plugins are updated to their latest versions, as compatibility issues can sometimes arise with outdated software.

    If you continue to experience issues after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for your patience, and we hope to resolve this for you soon!

    Jeremy

    1 year, 3 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Can you please share a video screencast from your end showing the issue so we can try and replicate this from our end? You may use this tool to record your screen: https://loom.com/

    Also, ensure that you are using the latest version of Rank Math plugin and Divi. If not yet, please do update them. You may refer to our changelog page here: https://rankmath.com/changelog/

    You may also follow this troubleshooting guide to initially debug the situation: https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Dave Holland

    1 year, 3 months ago

    Rank Math free
    Content AI Expert

    Hi,

    These are the screenshots that demonstrate the issue

    This shows that the website is connected

    https://bestholidaydestinations.co.uk/wp-content/uploads/2024/10/connected-websites.png

    This shows Rank Math is up to date

    https://bestholidaydestinations.co.uk/wp-content/uploads/2024/10/Rank-Math-Version.png

    This is the error message i get when i try to use Content AI

    https://bestholidaydestinations.co.uk/wp-content/uploads/2024/10/connected-website-says-its-not-connected.png

    Additionally Content AI generate button doesn’t work at all in Visual editor, just doesn’t do anything as a button.

    The keyword research tool does work and quite happy to charge me 500 credits but doesn’t seem to generate much by the way of keywords. After which I can’t do anything with the keywords, I suspect because the software doesn’t work.

    I have tried trouble shooting with all other plugins off but the errors were the same.

    I also don’t have any option to choose how long I want the content to be, there is the ‘Length’ short, medium or long option, but that isn’t an article word count, seems to control paragraph length.

    In short, the software doesn’t work. I was hoping that i have finally found an AI content generator that worked, but this doesn’t look like it.

    I am hoping that you have a fix and that it is actually much better than it looks as it isn’t fit for purpose

    Miguel

    1 year, 3 months ago

    Hello,

    We noticed that the website is connected using a Business subscription and since you only have a Free account that mismatch will cause issues when using the Content AI features.

    Please make sure that you reconnect the website to this account where the Content AI credits are available by going to WordPress Dashboard > Rank Math SEO > Dashboard > Help.

    After that, the content generation should work fine on the website.

    Thank you.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘doesnt work in Divi’ is closed to new replies.