Hello,
We apologize for the issue you are facing with the 500 Internal Server Error when trying to access the 404 Monitor. This type of error can occur due to various reasons, such as server misconfigurations or plugin conflicts.
To troubleshoot this issue, we recommend the following steps:
- Check Server Logs: Look at your server error logs to identify any specific issues that might be causing the error.
- Disable Other Plugins: Temporarily disable other plugins to see if there is a conflict with Rank Math.
- Switch Themes: Try switching to a default WordPress theme to rule out theme-related issues.
- Increase PHP Memory Limit: Sometimes, increasing the PHP memory limit can resolve internal server errors.
- Contact Hosting Provider: If the issue persists, it may be beneficial to reach out to your hosting provider for assistance.
If you continue to experience this problem after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.
Thank you for raising this concern!
Hello,
Thank you for contacting us and we are sorry for any inconvenience that might have been caused due to that.
5xx errors are usually caused due to server misconfiguration or other server issues.
Can you please share the website error log with us? Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debugging in WordPress https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, and they will help you locate the log file.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
