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Hi,
I’ve been using the free version of Rankmath for a while and am planning on upgrading to pro, but I’m having a problem with redirects. I’ve just discovered that none of the redirects I’ve created are actually working. For example, I’ve tried redirecting this page: https://www.explorepsychology.com/3-ways-to-help-children-develop-self-control/ to this page: https://www.explorepsychology.com/external-locus-of-control/
Instead of redirecting, it’s just showing a “no posts found” page.
I’ve tried looking at the .htaccess file (to the best of my limited knowledge), but can’t find any obvious problems. Could you take a look and let me know what the problem might be? My site can be found at https://www.explorepsychology.com
Thank you!
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Hello,
We apologize for the issue you are facing with the redirects not working on your website. It sounds frustrating, and we appreciate you bringing this to our attention.
Here are a few steps you can take to troubleshoot the redirect issue:
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Check Your Redirects in Rank Math: Ensure that the redirects you created in Rank Math are set up correctly. Sometimes, misconfigurations can lead to unexpected behavior. You can review your redirects by navigating to Rank Math → Redirections in your WordPress dashboard.
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Review .htaccess File: Since you’ve already looked at your .htaccess file, make sure there are no conflicting rules that might be affecting your redirects. You can edit your .htaccess file directly from the Rank Math plugin by going to WordPress Dashboard → Rank Math SEO → General Settings → Edit .htaccess. If you see any additional redirection rules that could be causing issues, consider removing them.
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Test Redirects: After making any changes, test your redirects again to see if they are functioning as expected. You can use tools like htaccess tester to debug and ensure that the rewrites are correct before adding them to the .htaccess file.
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Backup and Restore: If you suspect that changes made to the .htaccess file might have caused issues, remember that Rank Math creates a backup of your last saved version of the .htaccess file. You can restore it if necessary.
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Check for Other Plugins: Sometimes, other plugins may interfere with redirection settings. Temporarily disabling other plugins can help identify if there’s a conflict.
If after trying these steps the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.
Thank you for your patience, and we hope to resolve this issue for you soon!
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