I Have Paid, But My Rank Math SEO License Still Shows as Free

#888500
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  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with your Rank Math SEO license showing as "Free" despite your payment. This can happen if the email address associated with your PRO plan differs from the one on your FREE account.

    To resolve this, please follow these steps:

    1. Log into your Rank Math account and check if you can see the PRO version available for download.
    2. If it is not available, you may need to contact our support team to merge both accounts or change the email connected to your PRO account.
    3. You can open a ticket by navigating to the Rank Math Support Forum. In the ticket, provide the email address you used to purchase the PRO plan or include a screenshot of the invoice you received from FastSpring.com.

    Here’s a visual guide on how to submit a ticket:
    submit a ticket

    Once you submit your ticket, our support team will assist you in locating your PRO account and making the necessary changes.

    Thank you for raising this concern, and we appreciate your patience as we work to resolve it!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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