Content AI credits not showing/refreshing

#888484
  • Resolved Jack Schoberg

    1 year, 3 months ago

    Rank Math free

    Hello, the content AI credits that I purchased are shown on my RM account on the RM website but not on my WP website. I’m signed into the same account and have disconnected and reconnected my account in the WP admin area without success.

    Thanks for your help,

    Jack

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 3 months ago

    Hello,

    We apologize for the issue you are facing with your Content AI credits not showing or refreshing on your WordPress website. Thank you for raising this concern.

    Since you’ve already confirmed that you’re logged into the correct account and have disconnected and reconnected your Rank Math account in the WordPress admin area, we recommend trying to refresh your Content AI credits again. Here’s how you can do that:

    1. Go to your WordPress Dashboard.
    2. Navigate to Rank Math → General Settings → Content AI.
    3. Look for the refresh icon and click it to refresh your credits.

    Here’s a screenshot for reference:
    Refresh Content AI Credits

    After refreshing, check if your credits are now displaying correctly. If the issue persists, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Hope that helps! Please let us know if you need assistance with anything else.

    Sources:
    Resolving Content AI Related Issues » Rank Math

    Rakibuzzaman Siam

    1 year, 3 months ago

    Hello,

    Please try to follow the steps mentioned in this guideline and see if that works for you:
    https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    If the issue persists, please check if you see any error while refreshing the credits. If you see any error, please share that with us so that we can check the issue further for you.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Content AI credits not showing/refreshing’ is closed to new replies.