Hello,
We apologize for the issue you are facing with your Rank Math PRO account. Since you purchased the PRO version with an invalid email address, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan.
To do this, please navigate to the Rank Math Support Forum and open a ticket. In the Sensitive Data section, include both email addresses: the one used for the purchase (p*********************@g*******) and your correct email address (p*********************@g********). Additionally, you may need to provide a screenshot of the invoice you received from FastSpring.com.
Once you submit your ticket, our support team will assist you in linking your purchase to the correct email address.
Thank you for raising this concern, and we appreciate your understanding as we work to resolve this for you!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for contacting us and bringing your concern to our attention.
We can see the Rank Math PRO subscription on your account.
Can you please confirm if you still need our assistance with this issue or anything else?
Looking forward to hearing back from you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
