licence problem

#887788
  • Resolved Logopaddiste

    1 year, 4 months ago

    Rank Math free

    Hallo

    Your following products have been purchased through our webmaster

    RankMath SEO (Pagamento Annuale)

    unfortunately we had a problem with our Webmaster (BUTIK GROUP – labutik Bianchi). He purchased the licenses for your products in his name and not as it should have been in our name. Unfortunately, we only found out now, after we had to end our collaboration, since there were problems with collaboration. Is it possible that the license is activated in our name? How can we do? Thanks a lot

    RankMath SEO (Pagamento Annuale)

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  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with your Rank Math license. It seems that the license was purchased under a different name, which can indeed cause complications.

    To resolve this, we recommend contacting our support team directly to discuss merging the accounts or changing the email associated with the PRO account. You can reach out to them through this link: Rank Math Support.

    Thank you for bringing this concern to our attention, and we hope to assist you in resolving it as soon as possible!

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘licence problem’ is closed to new replies.