Hello,
Thank you for contacting us and sorry for any inconvenience that this issue might have caused.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be caused by a conflict with one of your plugins/theme.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how this goes.
Thank you.
No, it’s not a problem with the plugins. I disabled all the plugins and the problem still persists.
I also deleted the rank plugin and reinstalled it, it didn’t work.
The problem started like this, I used the free artificial intelligence, there was no problem before using it
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Where should I give you my WP password via email?
Hello,
You can share that within the sensitive data section, as that section is private and can only be seen by you and Rank Math’s staff.
We look forward to helping you.
Thanks.
Why did you leave the site like that? The problem is not solved, all plugins are disabled
Hello,
We accessed your site using the credentials you shared and didn’t find any issues with publishing/saving a page.
We created a test page and were able to save it with Rank Math activated. Please see the images in the sensitive data section.
If you are referring to something else, please share screenshots showing the exact problem and, if possible, a recorded screencast video demonstrating the issue.
You can use tools like Imgur for screenshots or Loom for screencasts.
We look forward to helping you further.
Thanks.
How were my theme settings corrected last night?
You have deleted all the data, the design is gone and the titles I added are gone.
I’ll take care of the rest, thank you, have a good day
Hello,
We are glad we could address your concern.
Do you have further concerns or can we mark this ticket as resolved and closed?
Please do not hesitate to let us know if you need our assistance with anything else.
Thanks.
Everything was deleted, I didn’t take a backup, my site was ruined, everything was gone.
I arranged it at night, whoever entered and made the adjustment today destroyed everything.
Hello,
If you have installed the WP Security Audit Log plugin, you can review its log to track any changes that were made and the IP address responsible.
We anticipate hearing back from you.
Thanks.
No, I didn’t install it. Because of you, all my backups were gone. Whoever tried to do it this morning, they deleted all of them and destroyed them. There is no backup of the site. I will sue you.
Hello,
While we didn’t take any action that could have deleted the content of your site, you can reach out to your Web host provider and ask them to restore your site/server to a prior backup.
Most host providers keep hosting backups for their users. A hosting backup is a copy of your website’s data taken and stored by your web host to protect against data loss. It includes essential components such as files, databases, and configurations necessary for restoring your website.
We hope that helps.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
