Random Bar across my website

Hello,

We apologize for the issues you are facing with Rank Math AI. Regarding the white title bar appearing across your website, it could be related to a theme or plugin conflict. We recommend checking your theme settings or any custom CSS that might have been added. If you are unable to resolve it, please consider reaching out to a developer for assistance.

As for the content generation issue, if you have plenty of credits but are still unable to generate content, there are a few things you can check:

1. Ensure that you are using the correct prompts and that they do not contain any unsafe words.
2. If you see a message like "Could not generate. Please try again later," it may indicate that your prompt was flagged as unsafe. Try modifying your prompt.
3. If you encounter a message about exhausting your credits, you can refresh your Content AI credits by going to WordPress Dashboard → Rank Math SEO → General Settings → Content AI and clicking the refresh icon.

If these steps do not resolve your issue, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising your concerns!

Hello,

Can you please confirm if you are referring to the Frontend Status Bar? https://rankmath.com/kb/analytics-stats-bar/

If so, please note that it is only visible to the logged-in administrators, and your visitors will never see this. However, you can disable this from your WordPress Dashboard > Rank Math > General Settings > Analytics > Frontend Stats Bar:

Regarding the Content AI issue, please try to follow the steps from this guideline and see if that works for you: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

This usually happens if a filter is added incorrectly to your site.

Could you please confirm if somehow you have added that title to your theme files or snippet?
https://rankmath.com/kb/wordpress-hooks-actions-filters/

If not, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.