lost pro version

Hello,

We apologize for the issue you are facing with your Rank Math PRO version. If you are unable to download it, please log into your Rank Math account and check if the PRO version is available for download in your dashboard. If it is not showing up, it might be due to using a different email address for your purchase. In that case, you may need to contact our support team to merge accounts or change the email associated with your PRO subscription.

Thank you for raising this concern, and we hope this helps you resolve the issue! If you have further questions, feel free to reply to this ticket, and a human agent will assist you.

Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

Hello,

Thank you for contacting Rank Math support.

It does not look like you have an active subscription to Rank Math PRO. Can you please share the email address you used when you bought the plugin? You can also send us a copy of your receipt from FastSpring.com. You can search your inbox for an email from them – please share the email with us so we can verify your purchase and update your account.

Share screenshots with us by uploading them to an image hosting site like Imgur, and then sharing the generated URL with us here.

We appreciate your cooperation and we hope to hear from you soon.

Hello,

We can see that you purchased the Content AI Starter plan last August 20, 2024. Please note that Content AI plans differ from our Rank Math PRO subscription. If you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/

However, it is still possible that you bought another subscription with another email address?

Can you please search and forward a receipt from FastSpring.com so we can locate your account?

We need to see the order number that starts with RANKMATH2#####-####-#####

We really look forward to hearing back from you. Thank you.

Hello,

The subscription you shared is associated with the email address we added to the sensitive data section of this ticket.

If you would like to merge the accounts under a single one, please let us know the preferred one to keep using.

Thank you.

Hello,

Thank you for your patience.

We have merged your accounts as requested.

Please check on your end if everything is working as expected.

Please go through this video tutorial that shows you how to get started with your PRO license:
<iframe width=”560″ height=”315″ src=”https://www.youtube-nocookie.com/embed/nCDe67K_3rA&#8221; title=”YouTube video player” frameborder=”0″ allow=”accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture” allowfullscreen=””></iframe>

Steps to be followed:
1. Ensure that you are logged in to your paid account
https://rankmath.com/my-account/edit-account/

2. Disconnect and reconnect your account from inside WordPress:

WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

You will be taken to RankMath.com again where you can connect your account to activate your license.

You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

Also, please ensure that there are no Ad-Blockers installed in your browser, or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

If that does not help, we might need to take a closer look at the settings. Please open a new ticket here and include your WordPress & FTP logins in the designated Sensitive Data section.
https://support.rankmath.com/product/rank-math-pro-business/?view=all

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

We appreciate your patience and cooperation throughout this process.

Thank you for choosing Rank Math.