RANK MATH NO WORKS

#886060
  • Resolved Giovanni Onias

    1 year, 4 months ago

    Rank Math free

    I bought Rank Math Pro, 1 year ago and it still doesn’t work

    It doesn’t show the number of visits, the SEO is bad, I would like help to know if I should continue trying to use this service

Viewing 15 replies - 1 through 15 (of 18 total)
1 2
  • Great

    1 year, 4 months ago

    Hello,

    Thank you for reaching out and we apologize for any trouble you’re facing.

    It looks like you used a different email address when you bought the plugin. That’s why we can’t find your account in our system.

    To help you out, we need you to send us a copy of your receipt from FastSpring.com. You can search your inbox for an email from them – please share the email with us so we can verify your purchase and update your account. You can share images with us by uploading them to an image hosting site like Imgur, and then sharing the generated URL with us here.

    We appreciate your cooperation and we hope to hear from you soon.

    Giovanni Onias

    1 year, 4 months ago

    Rank Math free

    My account has already expired, I bought it 1 year ago

    Can you check what’s wrong with my Rank Math?

    Giovanni Onias

    1 year, 4 months ago

    Rank Math free
    
### rank-math ###

version: 1.0.228
pro_version: 3.0.47
database_version: 1
plugin_plan: Pro
1: Free
2: 1592
3: 2024-05-26 9:00 pm
active_modules: link-counter, analytics, seo-analysis, sitemap, rich-snippet, woocommerce, role-manager, local-seo, 404-monitor, redirections, image-seo, instant-indexing, content-ai
refresh_token: O token existe
permissions: 
	AdSense: Dar
	Analytics: Dar
	Search Console: Dar
rank_math_404_logs: 32 KB
rank_math_redirections: 32 KB
rank_math_redirections_cache: 32 KB
rank_math_internal_links: 202 MB
rank_math_internal_meta: 432 KB
rank_math_analytics_gsc: 190 MB
rank_math_analytics_objects: 5 MB
rank_math_analytics_ga: 32 KB
rank_math_analytics_adsense: Não encontrado
rank_math_analytics_keyword_manager: 112 KB
rank_math_analytics_inspections: 41 MB

### wp-core ###

version: 6.6.2
site_language: pt_BR
user_language: pt_BR
timezone: America/Sao_Paulo
permalink: /%year%/%monthnum%/%day%/%postname%/
https_status: true
multisite: false
user_registration: 1
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 10001
dotorg_communication: true

### wp-dropins (1) ###

object-cache.php: true

### wp-active-theme ###

name: Flatsome (flatsome)
version: 3.10.4
author: UX-Themes
author_website: http://www.uxthemes.com/
parent_theme: none
theme_features: core-block-patterns, post-thumbnails, widgets-block-editor, woocommerce, title-tag, automatic-feed-links, customize-selective-refresh-widgets, sensei, html5, menus, post-formats, wc-product-gallery-lightbox, widgets, editor-style
theme_path: /home/u688635815/domains/newdental.com.br/public_html/wp-content/themes/flatsome
auto_update: Desativado

### wp-plugins-active (29) ###

Autocomplete Address for WooCommerce: version: 1.3.2, author: Fernando Acosta, Atualizações automáticas desativadas
Brazilian Market on WooCommerce: version: 4.0.2, author: Claudio Sanches, Atualizações automáticas desativadas
Claudio Sanches - PagSeguro for WooCommerce: version: 2.14.0, author: Claudio Sanches, Atualizações automáticas desativadas
CMB2: version: 2.11.0, author: CMB2 team, Atualizações automáticas desativadas
Contact Form 7: version: 5.9.8, author: Takayuki Miyoshi, Atualizações automáticas desativadas
Discounts Per Payment Method on WooCommerce: version: 3.1.0, author: Claudio Sanches, Atualizações automáticas desativadas
Fluid Checkout for WooCommerce - Lite: version: 3.2.4, author: Fluid Checkout, Atualizações automáticas desativadas
Google for WooCommerce: version: 2.8.5, author: WooCommerce, Atualizações automáticas desativadas
Joinchat: version: 5.1.8, author: Creame, Atualizações automáticas desativadas
Melhor Envio: version: 2.15.7, author: Melhor Envio, Atualizações automáticas desativadas
Members: version: 3.2.10, author: MemberPress, Atualizações automáticas desativadas
Popup Maker: version: 1.20.2, author: Popup Maker, Atualizações automáticas desativadas
Post Grid Gutenberg Blocks: version: 2.2.93, author: PickPlugins, Atualizações automáticas desativadas
Products Purchase Price for Woocommerce: version: 1.0.4, author: Softedge, Atualizações automáticas desativadas
Rank Math SEO: version: 1.0.228, author: Rank Math, Atualizações automáticas ativadas
Rank Math SEO PRO: version: 3.0.47, author: Rank Math (latest version: 3.0.71), Atualizações automáticas desativadas
reCAPTCHA for WooCommerce: version: 1.3.3, author: Elliot Sowersby, RelyWP, Atualizações automáticas desativadas
Smush: version: 3.16.6, author: WPMU DEV, Atualizações automáticas desativadas
Table of Contents Plus: version: 2408, author: Michael Tran, Atualizações automáticas desativadas
WC Correios - Declaração de conteúdo: version: 1.4.6, author: Fernando Acosta, Atualizações automáticas desativadas
WC Correios Easy Tracking Code: version: 1.3.0, author: Fernando Acosta, Atualizações automáticas desativadas
WooCommerce: version: 9.3.3, author: Automattic, Atualizações automáticas desativadas
WooCommerce Cart Tab: version: 1.1.2, author: jameskoster, Atualizações automáticas desativadas
WooCommerce Legacy REST API: version: 1.0.4, author: WooCommerce, Atualizações automáticas desativadas
WooCommerce Parcelas: version: 1.3.5, author: Filipe Seabra, Atualizações automáticas desativadas
WooCommerce Shortcodes: version: 1.0.0, author: WooThemes, Claudio Sanches, Atualizações automáticas desativadas
WooSidebars: version: 1.4.6, author: WooCommerce, Atualizações automáticas desativadas
WPForms Lite: version: 1.9.1.1, author: WPForms (latest version: 1.9.1.3), Atualizações automáticas desativadas
WP Mail SMTP: version: 4.1.1, author: WP Mail SMTP, Atualizações automáticas desativadas

### wp-server ###

server_architecture: Linux 4.18.0-513.11.1.lve.el8.x86_64 x86_64
httpd_software: LiteSpeed
php_version: 8.1.27 64bit
php_sapi: litespeed
max_input_variables: 5000
time_limit: 300
memory_limit: 512M
max_input_time: 240
upload_max_filesize: 256M
php_post_max_size: 256M
curl_version: 7.87.0 OpenSSL/1.1.1w
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: false
current: 2024-10-02T12:15:24+00:00
utc-time: Wednesday, 02-Oct-24 12:15:24 UTC
server-time: 2024-10-02T09:15:15-03:00

### wp-database ###

extension: mysqli
server_version: 10.11.9-MariaDB
client_version: mysqlnd 8.1.27
max_allowed_packet: 1073741824
max_connections: 2000

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/u688635815/domains/newdental.com.br/public_html/wp-content
WP_PLUGIN_DIR: /home/u688635815/domains/newdental.com.br/public_html/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: false
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Indefinido
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
fonts: not writable
mu-plugins: writable
    Giovanni Onias

    1 year, 4 months ago

    Rank Math free

    Stack trace:
    #0 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(643): Redis->connect()
    #1 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(485): WP_Object_Cache->connect_using_phpredis()
    #2 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(178): WP_Object_Cache->__construct()
    #3 /home/u688635815/domains/newdental.com.br/public_html/wp-includes/load.php(870): wp_cache_init()
    #4 /home/u688635815/domains/newdental.com.br/public_html/wp-settings.php(145): wp_start_object_cache()
    #5 /home/u688635815/domains/newdental.com.br/public_html/wp-config.php(99): require_once(‘/home/u68863581…’)
    #6 /home/u688635815/domains/newdental.com.br/public_html/wp-load.php(50): require_once(‘/home/u68863581…’)
    #7 /home/u688635815/domains/newdental.com.br/public_html/wp-cron.php(46): require_once(‘/home/u68863581…’)
    #8 {main}
    [02-Oct-2024 12:15:06 UTC] RedisException: Connection timed out in /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php:643
    Stack trace:
    #0 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(643): Redis->connect()
    #1 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(485): WP_Object_Cache->connect_using_phpredis()
    #2 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(178): WP_Object_Cache->__construct()
    #3 /home/u688635815/domains/newdental.com.br/public_html/wp-includes/load.php(870): wp_cache_init()
    #4 /home/u688635815/domains/newdental.com.br/public_html/wp-settings.php(145): wp_start_object_cache()
    #5 /home/u688635815/domains/newdental.com.br/public_html/wp-config.php(99): require_once(‘/home/u68863581…’)
    #6 /home/u688635815/domains/newdental.com.br/public_html/wp-load.php(50): require_once(‘/home/u68863581…’)
    #7 /home/u688635815/domains/newdental.com.br/public_html/wp-blog-header.php(13): require_once(‘/home/u68863581…’)
    #8 /home/u688635815/domains/newdental.com.br/public_html/index.php(17): require(‘/home/u68863581…’)
    #9 {main}
    [02-Oct-2024 12:15:07 UTC] RedisException: Connection timed out in /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php:643
    Stack trace:
    #0 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(643): Redis->connect()
    #1 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(485): WP_Object_Cache->connect_using_phpredis()
    #2 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(178): WP_Object_Cache->__construct()
    #3 /home/u688635815/domains/newdental.com.br/public_html/wp-includes/load.php(870): wp_cache_init()
    #4 /home/u688635815/domains/newdental.com.br/public_html/wp-settings.php(145): wp_start_object_cache()
    #5 /home/u688635815/domains/newdental.com.br/public_html/wp-config.php(99): require_once(‘/home/u68863581…’)
    #6 /home/u688635815/domains/newdental.com.br/public_html/wp-load.php(50): require_once(‘/home/u68863581…’)
    #7 /home/u688635815/domains/newdental.com.br/public_html/wp-cron.php(46): require_once(‘/home/u68863581…’)
    #8 {main}
    [02-Oct-2024 12:15:10 UTC] RedisException: Connection timed out in /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php:643
    Stack trace:
    #0 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(643): Redis->connect()
    #1 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(485): WP_Object_Cache->connect_using_phpredis()
    #2 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(178): WP_Object_Cache->__construct()
    #3 /home/u688635815/domains/newdental.com.br/public_html/wp-includes/load.php(870): wp_cache_init()
    #4 /home/u688635815/domains/newdental.com.br/public_html/wp-settings.php(145): wp_start_object_cache()
    #5 /home/u688635815/domains/newdental.com.br/public_html/wp-config.php(99): require_once(‘/home/u68863581…’)
    #6 /home/u688635815/domains/newdental.com.br/public_html/wp-load.php(50): require_once(‘/home/u68863581…’)
    #7 /home/u688635815/domains/newdental.com.br/public_html/wp-blog-header.php(13): require_once(‘/home/u68863581…’)
    #8 /home/u688635815/domains/newdental.com.br/public_html/index.php(17): require(‘/home/u68863581…’)
    #9 {main}
    [02-Oct-2024 12:15:11 UTC] RedisException: Connection timed out in /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php:643
    Stack trace:
    #0 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(643): Redis->connect()
    #1 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(485): WP_Object_Cache->connect_using_phpredis()
    #2 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(178): WP_Object_Cache->__construct()
    #3 /home/u688635815/domains/newdental.com.br/public_html/wp-includes/load.php(870): wp_cache_init()
    #4 /home/u688635815/domains/newdental.com.br/public_html/wp-settings.php(145): wp_start_object_cache()
    #5 /home/u688635815/domains/newdental.com.br/public_html/wp-config.php(99): require_once(‘/home/u68863581…’)
    #6 /home/u688635815/domains/newdental.com.br/public_html/wp-load.php(50): require_once(‘/home/u68863581…’)
    #7 /home/u688635815/domains/newdental.com.br/public_html/wp-cron.php(46): require_once(‘/home/u68863581…’)
    #8 {main}
    [02-Oct-2024 12:15:16 UTC] RedisException: Connection timed out in /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php:643
    Stack trace:
    #0 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(643): Redis->connect()
    #1 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(485): WP_Object_Cache->connect_using_phpredis()
    #2 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(178): WP_Object_Cache->__construct()
    #3 /home/u688635815/domains/newdental.com.br/public_html/wp-includes/load.php(870): wp_cache_init()
    #4 /home/u688635815/domains/newdental.com.br/public_html/wp-settings.php(145): wp_start_object_cache()
    #5 /home/u688635815/domains/newdental.com.br/public_html/wp-config.php(99): require_once(‘/home/u68863581…’)
    #6 /home/u688635815/domains/newdental.com.br/public_html/wp-load.php(50): require_once(‘/home/u68863581…’)
    #7 /home/u688635815/domains/newdental.com.br/public_html/wp-admin/admin.php(34): require_once(‘/home/u68863581…’)
    #8 {main}
    [02-Oct-2024 12:15:17 UTC] RedisException: Connection timed out in /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php:643
    Stack trace:
    #0 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(643): Redis->connect()
    #1 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(485): WP_Object_Cache->connect_using_phpredis()
    #2 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(178): WP_Object_Cache->__construct()
    #3 /home/u688635815/domains/newdental.com.br/public_html/wp-includes/load.php(870): wp_cache_init()
    #4 /home/u688635815/domains/newdental.com.br/public_html/wp-settings.php(145): wp_start_object_cache()
    #5 /home/u688635815/domains/newdental.com.br/public_html/wp-config.php(99): require_once(‘/home/u68863581…’)
    #6 /home/u688635815/domains/newdental.com.br/public_html/wp-load.php(50): require_once(‘/home/u68863581…’)
    #7 /home/u688635815/domains/newdental.com.br/public_html/wp-cron.php(46): require_once(‘/home/u68863581…’)
    #8 {main}
    [02-Oct-2024 12:15:18 UTC] RedisException: Connection timed out in /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php:643
    Stack trace:
    #0 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(643): Redis->connect()
    #1 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(485): WP_Object_Cache->connect_using_phpredis()
    #2 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(178): WP_Object_Cache->__construct()
    #3 /home/u688635815/domains/newdental.com.br/public_html/wp-includes/load.php(870): wp_cache_init()
    #4 /home/u688635815/domains/newdental.com.br/public_html/wp-settings.php(145): wp_start_object_cache()
    #5 /home/u688635815/domains/newdental.com.br/public_html/wp-config.php(99): require_once(‘/home/u68863581…’)
    #6 /home/u688635815/domains/newdental.com.br/public_html/wp-load.php(50): require_once(‘/home/u68863581…’)
    #7 /home/u688635815/domains/newdental.com.br/public_html/wp-admin/admin-ajax.php(22): require_once(‘/home/u68863581…’)
    #8 {main}
    [02-Oct-2024 12:15:19 UTC] RedisException: Connection timed out in /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php:643
    Stack trace:
    #0 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(643): Redis->connect()
    #1 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(485): WP_Object_Cache->connect_using_phpredis()
    #2 /home/u688635815/domains/newdental.com.br/public_html/wp-content/object-cache.php(178): WP_Object_Cache->__construct()
    #3 /home/u688635815/domains/newdental.com.br/public_html/wp-includes/load.php(870): wp_cache_init()
    #4 /home/u688635815/domains/newdental.com.br/public_html/wp-settings.php(145): wp_start_object_cache()
    #5 /home/u688635815/domains/newdental.com.br/public_html/wp-config.php(99): require_once(‘/home/u68863581…’)
    #6 /home/u688635815/domains/newdental.com.br/public_html/wp-load.php(50): require_once(‘/home/u68863581…’)
    #7 /home/u688635815/domains/newdental.com.br/public_html/wp-cron.php(46): require_once(‘/home/u68863581…’)
    #8 {main}

    Great

    1 year, 4 months ago

    Hello,

    We are not exactly sure what the issue is, and your stack trace does not mention Rank Math.

    Please explain the issue and if possible, share screenshots. with us. You can share images with us by uploading them to an image hosting site like Imgur, and then sharing the generated URL with us here.

    Please note that since you do not have a Rank Math PRO subscription, we’re unable to provide support for PRO features. If the issue you’re having is with Rank Math FREE – we’d be happy to help!

    We are looking forward to hearing back from you.

    Giovanni Onias

    1 year, 4 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Giovanni Onias

    1 year, 4 months ago

    Rank Math free

    These numbers do not change

    Rakibuzzaman Siam

    1 year, 4 months ago

    Hello,

    The PRO version of the Rank Math plugin you’re using on your website is very backdated. If you want to use the PRO subscription on your website, we suggest you re-purchase the subscription from here: https://rankmath.com/pricing/

    Regarding the Analytics issue, please try to follow the steps mentioned in this guide and see if that works for you: https://rankmath.com/kb/delete-old-analytics-data/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Giovanni Onias

    1 year, 3 months ago

    Rank Math free

    I carried out all the procedures, none of them worked

    Reinelle

    1 year, 3 months ago

    Hello,

    To rule out the outdated version of the Rank Math PRO plugin to fetch the Analytics data, please deactivate the Rank Math PRO plugin from your site.

    Once done, reconnect your website to your Google account again.

    Looking forward to helping you.

    Giovanni Onias

    1 year, 3 months ago

    Rank Math free

    It didn’t work, it still doesn’t get the analytics data

    Ike

    1 year, 3 months ago

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Giovanni Onias

    1 year, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Giovanni Onias

    1 year, 3 months ago

    Rank Math free

    I intend to buy the Pro again, so please make sure the PRO works too

    Giovanni Onias

    1 year, 3 months ago

    Rank Math free

    [redacted for privacy]

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 18 total)
1 2

The ticket ‘RANK MATH NO WORKS’ is closed to new replies.