Hello,
Thank you for contacting support.
You can change the email address on the account by going to this page: https://rankmath.com/my-account/edit-account/
Don’t hesitate to get in touch if you have any other questions.
Hello,
If you only need the email, you can change your email address from your account. We can also delete the previous account or we can merge the two accounts.
Please let us know how you’d like us to proceed.
Please delete the s******@j********** account thank you. I will then be able to update the s******@p**************** account.
Can you also have a look into the https://www.ghatrees.co.uk – as it is on one of the websites on stephenclark2 (s******@p*****************) account. But for some reason the account is blanked out in the ‘Websites’ tab.
Hello,
Thank you for your patience.
We have merged your accounts under the s******@j********** email.
Please check on your end if everything is working as expected.
To add the site to your account, navigate to WP Dashboard > Rank Math SEO > Dashboard > Help and disconnect & reconnect your account.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hi, none of our websites are showing in the account. We have loads connected and yet none of them are showing! Please help this is urgent. It looks like they did not transfer over from the s******@p***************** email.
Can we get somebody to look into this please.
The new account is s******@j**********
The error we are getting when we try and update the pro account is the following:
Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Many thanks Stephen
Hello,
This error is usually due to trying to update the Rank Math PRO plugin while connected to a free account. Please follow this guide to fix the issue by connecting to your PRO account:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Let us know how this goes.
Thank you.
All good now thank you. Stephen
Hello,
We’re delighted to hear that this issue has been resolved. We appreciate your feedback.
This ticket will be closed now, but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.
Thank you for choosing Rank Math and have a wonderful day!
