PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Hello,

We apologize for the issue you are facing with updating your Rank Math PRO license. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates a problem with the zip file being downloaded during the update process.

Since you’ve already tried disconnecting and reconnecting your account and confirmed that your web server has sufficient storage, here are a few additional steps you can take:

1. Manual Update: You can manually update the Rank Math plugin by downloading the latest version from your Rank Math account and uploading it via the WordPress dashboard. Here’s how:

   • Go to your Rank Math account and download the latest version of the plugin.
   • In your WordPress dashboard, navigate to Plugins → Add New → Upload Plugin.
   • Choose the downloaded zip file and click Install Now.
   • After installation, activate the plugin.

2. Check File Permissions: Ensure that the file permissions on your server allow for the installation of plugins. Typically, directories should have permissions set to 755 and files to 644.

3. Check for Conflicts: Sometimes, other plugins or themes may conflict with the update process. You can temporarily deactivate other plugins to see if that resolves the issue.

4. Contact Hosting Provider: If none of the above solutions work, it might be worth reaching out to your hosting provider to check if there are any server-side issues affecting the update process.

If you continue to experience difficulties, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for your patience!