Hello,
We apologize for the issue you are facing with locating your subscription and invoice. To download your invoice, you can follow these steps:
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Check Your Email: Whenever you make a purchase, you should automatically receive the invoice in your email. Please check your inbox for an email from "Fast Spring – Rankmath".
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Rank Math Account Area: If you would like to download it again, log in to the Rank Math account area and navigate to the Subscriptions section from the left sidebar.
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In the Invoices tab, you should find all the invoices for your Rank Math PRO subscriptions.
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To download the invoice to your device, click the Download Invoice icon against the invoice you require.
If you still cannot find your invoice or have any further questions, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern!
Sources:
How to Download or Update My Invoice » Rank Math
Hi there, unfortunately I don’t have the email and I don’t see it in my account either… I have the booking on my credit card account and the tool is in pro-mode on our website ampere-dynamic.ch – What did go wrong?
Hello,
Thank you for contacting support.
It seems like the purchase was done with the email address we added in the sensitive data section of this ticket.
Do you want us to merge the accounts for you? If so, what is the preferred email address to keep using?
Looking forward to hearing back from you.
Hi Miguel
Thanks a lot for your message. You are right, I got confused with my accounts!
We can keep it like that. I found the invoice…
But another question. I didn’t want the Ai Starter package! How can I cancel this subscription?
Best regards
Niklas
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
The PRO subscription remains intact on the account. The refunded subscription only included Content AI.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
