Hello,
Thank you for contacting the support.
We’re sorry to see you go, but if you wish to cancel your subscription, you can follow the steps illustrated in this tutorial:
https://rankmath.com/kb/cancel-subscription/
If you face any issues while canceling, please do reply, and we will forward your cancellation request to the concerned team.
Hope this helps. Don’t hesitate to get in touch if you require any further assistance.
I already tried earlier.
I unable to find subscription tab in that page.
https://app.screencast.com/I65gh5evagRP3
Let me know if you have any other way.
My amount is deducted too. Because I unable to find way to cancel it yesterday.
Hello,
The email address that is associated with the purchase is the one we shared in the sensitive data section so you need to use that to request the cancellation email.
Thank you.
Thanks. Its working now.
Can you please share is there any way to refund deducted amount. I am not longer using content AI, I want to start using Schema instead of that
Hello,
The renewal is for your Content AI credits purchased on September 29, 2023.
We sent out an email reminder 7 days prior to the charge. Did you not receive that?
If you received it, then sorry to disappoint you, but our refund policy does not extend to renewal subscriptions. Before the subscription happens, our system sends out an email 7 days before the actual charge so the users can cancel their subscription(s).
You can cancel the automatic subscriptions by following this guide:
https://rankmath.com/kb/cancel-subscription/
Please let us know if you did not receive the email so we can assist you further with the request.
I have not received any notification on both email IDs.
https://app.screencast.com/xGNSMx6sFkkoy
Hello,
Since you mentioned that you didn’t receive the email reminder, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
I have recieved message from Paypal. Thank you. I liked your services but now Content AI is no longer in use, instead My budget for this year is for Schema markup tool (rank math). So I will not go anywhere . Thanks
Thank you very much for prompt help
Hello,
We are glad that we could address your request.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
I’m closing this ticket now but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.
Thank you for choosing Rank Math and have a wonderful day!
Cheers
